Support

For the website and for the MDO Swimmer, MDO Coach and MDO Meet Day apps

Write to us

support@meetdirector.online

Say which app or page, what you expected, what happened instead, and the name of the meet if it concerns one. A screenshot answers most questions on its own. We reply from the same address.

Help articles live at /help. What we can see of your account when you write in is described at When support looks at your account.

Before you write
  • Swimmer Plus and Coach Plus are subscriptions sold and billed by the App Store or Google Play. Renewals, cancellation and refunds are handled there: Apple · Google Play. In the app, Account → Restore purchases brings a subscription to a new phone signed into the same store account; signing in to your meetdirector.online account brings it to every phone.
  • Access codes for coaches, officials, timers and the clerk's table come from the meet's desk, not from us. Watching a listed meet needs no code.
  • Your account — e-mail, password and linked swimmers — is managed on this site under Account. To close an account, write to us from the address on it.